We take this opportunity to outline how you should submit a complaint and how your complaint will be dealt with.
1. Please submit your complaint by e-mail or in writing to the Station Manager.
2. We will acknowledge your complaint in writing and advise you how the complaint will be handled, including the estimated timescale for resolution. We may also request any additional clarifying information we require.
3. We will respond to you, notifying you of our findings and, if applicable, our proposals to resolve your complaint. We will also provide details of how you can appeal our findings, decision or proposed resolution. Please Note: Our complaints procedure is not designed to diminish your ability to contact the national regulator (Ofcom). You can of course complain directly to them, but often issues that concern you, can be dealt with to your satisfaction quicker if you contact us directly.
Awaaz Radio Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Awaaz Radio Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2011.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to Awaaz Radio Limited, 19 Lincoln Road, High Wycombe, Bucks, HP12 3RQ.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.